Terms of service / AV contract

Terms and conditions (general terms and conditions)

In order to simplify the conclusion of contracts and the ongoing cooperation with our customers, we provide our terms and conditions (General Terms and Conditions) as pre-formulated contractual terms.

Professional webcast services in accordance with the European General Data Protection Regulation

The IMS Streaming Services and the IMS Webcast & Webinar Platform are our own products. They have been developed by us in Germany since 1999 and their use is supported with premium support.
The server locations of our cloud network are in Germany or within Europe. If technically necessary and only after prior agreement, we can add additional server locations (e. g. North America, Asia, etc.) for certain customer accounts.
They use paid and professional services. All offers are free of advertising and user data is not collected or passed on to third parties.

AV contract (contract for order processing)

The customer as the client concludes this AV contract with us as the contractor for order processing in accordance with Art. 28 GDPR as soon as we process personal data on his behalf or the customer uses IMS products and/or services (e. g. IMS Webcast CMS), with which personal data can be processed.
As a customer, we ask you to print out the AV contract that we have already signed, fill it in with your customer data and send it back to us signed. The records of the processing directory as well as the technical and organisational measures can be obtained by clicking on the respective word.

Alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and § 36 VSBG

The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.